FAQ

Everything You Need to Know

What are the payment options?

You can currently pay using a payment card (debit/credit) or Paypal

What is your return policy?

Once receiving your order you have 14 days to reach out to us if there are any issues with your order.
Should you receive an item you believe to be faulty, please email elphickeventponiesshop@outlook.com and someone from the customer service team will be in touch.

What does the Pre-order mean

This means that for a set amount of time customers can place as many orders as they like without items going out of stock. When the pre-order closes the items will be made to order, which takes typically 10 - 15 working days but can be longer. The longer lead-time is warranted to not disappoint anyone with stock selling out.